سياسة الاسترجاع
AirwayClear™ Return & Refund Policy
✅ 30-Day Risk-Free Return Guarantee
At AirwayClear™, your satisfaction and safety come first.
If you’re not completely satisfied with your AirwayClear™ Anti-Choking Device, you have 30 days from the delivery date to request refund.
📦 refund Eligibility Requirements
To qualify for a return, the product must meet the following conditions:
-
Unused and in original condition
-
In its original packaging with all tags and inserts
-
Accompanied by a receipt or proof of purchase
Returns that do not meet these criteria may not be accepted.
❗ Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect:
-
Contact us immediately upon delivery
-
Send photos and a brief description
-
We’ll resolve the issue promptly, either by replacement or refund
🚫 Non-Returnable Items
For safety and hygiene reasons, the following cannot be returned:
-
Opened personal care items
-
Custom or personalized products
-
Hazardous materials, flammable liquids, or gases
-
Gift cards or promotional items
-
Final sale or discounted items
If you have questions about whether your item is returnable, contact our support team before sending anything back.
🔁 Exchanges
Need a different item or color?
We recommend placing a new order after your return is accepted. This ensures faster delivery of your desired item.
🇪🇺 EU Customers – 14-Day Right of Withdrawal
If you are ordering from the European Union, you are entitled to cancel or return your order within 14 days of delivery — for any reason and without explanation.
To qualify:
-
The item must remain unused and in original packaging
-
Proof of purchase is required
-
Contact us at info@airwayclearofficial.com to initiate your EU return
💳 Refund Processing Time
Once we receive and inspect your return:
-
You’ll be notified by email about the refund approval status
-
If approved, refunds are issued to your original payment method within 10 business days
Note: Your bank or credit card provider may take additional time to post the refund.
If 15 business days have passed and you haven’t received your refund, contact us at airwayclearofficial@gmail.com.
💬 Questions?
Still unsure about your return?
We’re here to help at info@airwayclearofficial.com